Kanaoka Japan
HFC, Honda Finance Current Situation : Customer information input error makes waste of time. Target : Eliminating customer information input error. Countermeasure : We try to reduce input errors from both sides, HFC and Dealer. Result : A total of 66 input errors during the period from April to June.
About this speaker
Team Members: Takuya Kanaoka (Leader) Masatoshi Fueguri (Member) Yasuaki Okamura (Member) Hiroyoshi Ito (Member) Maika Matsuda (Member) Mamiko Shoji (Member)